Shipping & Returns

SHIPPING POLICY

Shipping cost for giant scale aircraft is a flat rate amount based on the size of the aircraft.

A residential delivery surcharge imposed by our carriers will be added to your total if you cannot provide a commercial delivery address.

Smaller items will have a shipping cost calculated in the shopping cart by the UPS software, based on size and weight of the items ordered. Most items are shipped via UPS Ground. Some of the larger aircraft are shipped via freight companies.

INSPECT CAREFULLY FOR SHIPPING DAMMAGE UPON RECEIPT.

Signature is required on all aircraft shipment. Once a shipment has been accepted, the carrier will not accept any claim for shipping damage, and neither will PAU. We take all possible precautions to insure that the goods are intact and well packaged prior to shipping, but shipping damage can still happen.  Should a claim need to be filed, we need to be notified with 48 hours of delivery.

RETURN POLICY

There will be a 20% restocking fee on all returns. Returns must be in new, unassembled condition. Buyer is responsible for return shipping charges, and original shipping charges are non-refundable.
To obtain an RMA call our office at (808)782-7171

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